{"id":3900,"date":"2015-07-18T15:39:44","date_gmt":"2015-07-18T13:39:44","guid":{"rendered":"https:\/\/www.alavise.com\/?page_id=3900"},"modified":"2021-06-25T14:59:23","modified_gmt":"2021-06-25T12:59:23","slug":"trust-ladder-trial","status":"publish","type":"page","link":"https:\/\/alavise.com\/en\/trust-ladder-trial\/","title":{"rendered":"Trust Ladder &#8211; trial version"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; fullwidth=&#8221;yes&#8221; fw_columns=&#8221;yes&#8221; fw_same_height=&#8221;yes&#8221; top_margin=&#8221;0&#8243; bottom_margin=&#8221;0&#8243; background_color=&#8221;#efefef&#8221; css=&#8221;.vc_custom_1441381606946{margin-top: -50px !important;margin-bottom: 30px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1553263932310{padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;]\n<h2 style=\"text-align: center;\">The Trust Ladder\u00a9<\/h2>\n<h3 style=\"text-align: center;\">Measuring client trust without even asking<\/h3>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row top_margin=&#8221;0&#8243; bottom_margin=&#8221;0&#8243;][vc_column][vc_cta h2=&#8221;Full access to the tool&#8221; shape=&#8221;round&#8221; style=&#8221;flat&#8221; color=&#8221;grey&#8221; el_width=&#8221;sm&#8221; add_button=&#8221;right&#8221; btn_title=&#8221;Ask here&#8221; btn_shape=&#8221;round&#8221; btn_color=&#8221;chino&#8221; btn_css_animation=&#8221;right-to-left&#8221; btn_link=&#8221;url:http%3A%2F%2Fwww.alavise.com%2Fen%2Fcontact-en%2F|target:_blank&#8221;][\/vc_cta][\/vc_column][\/vc_row][vc_row top_margin=&#8221;0&#8243; bottom_margin=&#8221;0&#8243; css=&#8221;.vc_custom_1441381679842{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;3403&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_circle_2&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]\n<h3>Trust is more important than satisfaction and is paramount in Wealth Management<\/h3>\n<p>How do you really measure trust and climb the Trust Ladder\u00a9 ? How do you build dialog concretely ? The Trust Ladder\u00a9 gives you a client trust score and reveals the next question to ask to build-up trust from there. Read more about the psychological theory behind the Trust Ladder\u00a9 in this <a href=\"\/en\/how-to-measure-trust-in-a-private-banking-relationship\/\" target=\"_blank\" rel=\"noopener noreferrer\">article<\/a>.<\/p>\n<p><strong>Benefits:<\/strong><\/p>\n<ul>\n<li>No client satisfaction survey to send to client<\/li>\n<li>Relationship managers self-evaluate client trust<\/li>\n<li>Relationship managers keep results for themselves<\/li>\n<li>Relationship managers know the next question to be able to ask to climb the Trust Ladder\u00a9 and deepen trust<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Each question evaluates dimensions of dialog with clients and deepness of this dialog.<\/p>\n<p>This is a simple tool the relationship managers can use by themselves for each client.<br \/>\nOne client, one questionnaire.<br \/>\nVery easy to use, as you just have to question yourself about your interactions with your clients.<br \/>\nTo avoid any psychological bias, each question are answered by Yes or No.<br \/>\nThe whole questionnaire comprises around 30 questions.<\/p>\n<p>Take note of your score, identify the next question to ask, reflect on the conditions to create to be able to ask next questions, and see how you climb the trust ladder and deepen relationship from Good provider to Tactical partner and ultimately to Trusted advisor.<\/p>\n<p>&nbsp;<\/p>\n<p>Just <a href=\"\/en\/contact-en\/\" target=\"_blank\" rel=\"noopener noreferrer\">contact us<\/a> and we will send you your password to access the full version <a href=\"\/en\/trust-ladder\/\">here<\/a>.<strong><br \/>\n<\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row top_margin=&#8221;0&#8243; bottom_margin=&#8221;0&#8243;][vc_column][vc_column_text]<em>Instruction:<\/em><\/p>\n<p><em>Follow the questionnaire for each client relationship.<br \/>\nAs we want to avoid any bias and wrong interpretation, we developed the question so that you just have to click Yes or No.<br \/>\nClick Yes only if you are sure and have observed it yourself, otherwise do not click anything or click No.<\/em><\/p>\n<style>@media (max-width:480px){#cp_calculatedfieldsf_pform_1{min-height:1119px;}}@media (max-width:768px){#cp_calculatedfieldsf_pform_1{min-height:860px;}}@media (max-width:1024px){#cp_calculatedfieldsf_pform_1{min-height:797px;}}@media (min-width:1024px){#cp_calculatedfieldsf_pform_1{min-height:904px;}}<\/style><form name=\"cp_calculatedfieldsf_pform_1\" id=\"cp_calculatedfieldsf_pform_1\" action=\"https:\/\/alavise.com\/en\/trust-ladder-trial\/\" method=\"post\" enctype=\"multipart\/form-data\" onsubmit=\"return fbuilderjQuery.fbuilder.doValidate(this);\" class=\"cff-form no-prefetch  cff-form-11 cp_cff_clean\"  data-nonce=\"c226b38f7e\">\n<input type=\"hidden\" name=\"cp_calculatedfieldsf_pform_psequence\" value=\"_1\" \/>\n<input type=\"hidden\" name=\"cp_calculatedfieldsf_id\" value=\"11\" \/>\n<input type=\"hidden\" name=\"cp_ref_page\" value=\"https:\/\/alavise.com\/en\" \/>\n<pre 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